Q. How long do you pursue each invoice for, before giving up?

A. Our experienced credit controllers judge each case individually. We like to pursue each invoice until payment has been received, but at some point we may have to recommend that the legal route is taken. This is normally when it is felt that the customers payment is unlikely to materialise due to the fact that they can't or don't want to pay.
 

Q. What happens if the customer disputes the invoice?

A. We will make a note of the customers dispute and report this back to you. We will await further instruction as to whether you want us to continue or cease pursuing the invoice.
 

Q. When you call a customer, where do you say you're calling from?

A. Our credit controllers always say that they are calling from the accounts department at your company name. We never reveal that you have outsourced your credit control.
 

Q. When you send a letter to a customer, is it on your headed paper?

A. No, the letter will be headed with your company name and contact details.
 

Q. How do you keep us updated with your progress?

A. The majority of reporting will be via email. On some occasions it may be necessary to telephone you for a discussion.
 

Q. How do I inform you when a customer has settled an invoice?

A. Simply login to the Janet members area and complete the form to notify us. That's our job done and we'll cease pursuing the invoice.